Shipping Policy

Last Updated: March 30, 2026

This Shipping Policy (“Policy”) applies to all orders placed on the website bclaim.us and all products sold by Chaozhou Chao’an District Shuoni Trading LLC. (“we,” “us,” or “our,” operating as bclaim.us). This Policy is fully compliant with Google Merchant Center (GMC) requirements, ensuring complete transparency, accuracy, and consistency with our GMC account settings, Terms of Service, and website data. By placing an order, you agree to the shipping terms outlined below.

1. Company Information


  • Full Legal Name: Chaozhou Chao’an District Shuoni Trading LLC.
  • Registered Address: Beside Fengyan Road (Village Road), Houguo Village, Longhu Town, Chao’an District, Chaozhou City, Guangdong Province, China
  • Legal Representative: Guo Peihuan
  • Contact Email: support@bclaim.us
  • Contact Phone: +86-185-8894-8813
  • Business Scope: Production and cross-border sales of daily ceramic products, kitchenware, and pet supplies (elevated ceramic cat bowl sets, pet bowls, tableware)

2. Shipping Regions & Eligibility


We provide international shipping to the following confirmed markets (consistent with GMC account settings):

  • North America: United States, Canada
  • Europe: European Union (EU) member states, United Kingdom, Switzerland, Norway
  • Other International Markets: Australia, New Zealand (specific eligible countries displayed at checkout)

Non-Shipping Regions: We do not ship to APO/FPO/DPO military addresses, P.O. Boxes, or restricted countries/regions (as listed at checkout).

3. Order Processing & Handling Time


  • Handling Time: 1–3 business days (Monday–Friday, excluding public holidays in China) after payment confirmation.
  • Processing Cutoff: Orders placed before 16:00 PM (GMT+5) may begin processing the same business day; orders after 16:00 PM begin processing the next business day.
  • Order Verification: We reserve the right to delay processing for address verification, payment validation, or product stock checks.

4. Estimated Delivery Time


Total delivery time = Handling Time + Transit Time:

  • North America: 7–15 business days (transit)
  • Europe: 10–20 business days (transit)
  • Australia & New Zealand: 12–25 business days (transit)

Note: Delivery times are estimates and not guaranteed. Delays may occur due to customs clearance, carrier delays, holidays, or force majeure.

5. Shipping Costs & Calculation


  • Cost Basis: Calculated at checkout based on destination country, order weight, package dimensions, and selected shipping method.
  • Fee Transparency: All shipping costs are fully displayed upfront—no hidden fees, surprise surcharges, or undisclosed costs at checkout.
  • Shipping Methods: We use reliable international carriers.
  • Free Shipping: Clearly stated on product pages and at checkout with full eligibility terms.

6. Customs, Duties & Import Taxes


  • Buyer Responsibility: You are solely responsible for all import duties, taxes, customs clearance fees, and related charges imposed by the destination country.
  • Customs Documentation: We provide accurate, compliant commercial invoices and customs declarations for all international orders.
  • Customs Delays: Delivery times may be extended due to customs inspections—we are not liable for such delays.

7. Order Fulfillment & Risk Transfer


  • Stock & Cancellation: We reserve the right to cancel orders due to stock shortages, pricing errors, or payment issues (full refund issued immediately).
  • Shipment Confirmation: A confirmation email with tracking number(s) is sent once your order ships.
  • Risk Transfer: Risk of loss or damage to products transfers to you upon carrier delivery confirmation.

8. Lost, Damaged & Missing Packages


  • Lost Packages: Contact us within 15 business days of expected delivery if tracking shows no update. We will initiate a carrier investigation and reship or refund if confirmed lost.
  • Damaged Items: Notify us within 3 business days of delivery with photos of packaging and damaged products. We will resolve with replacement or full refund.
  • Missing Items: Report missing items within 3 business days of delivery—we will reship missing items or issue a partial refund.

9. Shipping Restrictions


  • Product Limitations: All shipped products are compliant with international safety standards; no restricted or prohibited goods.
  • Address Accuracy: You must provide a complete, accurate delivery address. We are not liable for delays/non-delivery due to incorrect buyer-provided information.

10. GMC & Legal Compliance


This Policy is fully aligned with GMC guidelines, our Terms of Service, and all applicable international trade and consumer protection laws. Shipping times, costs, and regions match our GMC account settings and website data with no discrepancies.

11. Policy Updates


We may update this Policy to maintain GMC compliance or reflect operational changes. Revised terms are posted on this page with the updated effective date.

12. Contact Us


For shipping inquiries, tracking help, or issues:

  • Email: support@bclaim.us
  • Phone: +86-185-8894-8813
  • Address: Beside Fengyan Road (Village Road), Houguo Village, Longhu Town, Chao’an District, Chaozhou City, Guangdong Province, China

This Shipping Policy is an integral part of our Terms of Service, Privacy Policy, and Return & Refund Policy.