Privacy policy

Last Updated: March 30, 2026

This Privacy Policy describes how Chaozhou Chao’an District Shuoni Trading LLC. (referred to as "we", "us", or "our", operating under the brand bclaim.us) collects, uses, stores, shares, and protects your personal information when you visit our website (bclaim.us), purchase our products, or interact with our services. We are committed to complying with global data protection regulations, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the California Consumer Privacy Act (CCPA/CPRA) for users in California, USA, as well as Google Merchant Center (GMC) requirements.

1. Company Information


  • Company Name: Chaozhou Chao’an District Shuoni Trading LLC.
  • Address: Beside Fengyan Road (Village Road), Houguo Village, Longhu Town, Chao'an District, Chaozhou City, Guangdong Province, China
  • Legal Representative: Guo Peihuan
  • Contact Email: support@bclaim.us
  • Contact Phone: +86-185-8894-8813
  • Business Scope: Production and sales of daily ceramic products, kitchenware, and pet supplies; cross-border trade operations

2. Information We Collect


We collect personal information that you voluntarily provide to us and information automatically generated when you use our website or services.

2.1 Information You Voluntarily Provide


  • Account & Registration Information: Name, email address, password, phone number, shipping address, billing address (when creating an account or placing an order).
  • Order & Transaction Information: Payment details (credit card number, bank information, processed via secure third-party payment providers), order history, product preferences, delivery instructions.
  • Customer Support Information: Messages, feedback, inquiries, photos, or other content you send to our support team.
  • Marketing & Communication Information: Email address, phone number if you subscribe to our newsletters, promotions, or product updates (you may opt out at any time).
  • Other Information: Any other personal data you choose to provide when interacting with us (e.g., survey responses, reviews).

2.2 Automatically Collected Information


When you visit our website, we may automatically collect:

  • Device & Usage Data: IP address, browser type, operating system, device model, referring/exit pages, screen resolution, language preference, date/time stamps of visits, pages viewed, links clicked, time spent on site, shopping cart activity, and other browsing behavior.
  • Cookies & Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, remember your preferences, analyze site traffic, and personalize content. You can control cookie settings via your browser.

2.3 Information from Third Parties


We may receive personal information from:

  • Payment Service Providers: Transaction details to process payments (e.g., PayPal, Stripe, credit card processors).
  • Shipping Carriers: Delivery status and address information to fulfill orders.
  • Social Media & Advertising Platforms: If you log in or interact via social media (e.g., Facebook, Google), we may receive your public profile information (with your consent).
  • Business Partners: Authorized distributors or partners who share your information with your consent.

3. How We Use Your Information


We use your personal information only for legitimate business purposes, including:

  • Order Fulfillment: Process, confirm, and deliver your orders; manage shipping, tracking, and returns/exchanges.
  • Payment Processing: Verify your identity, process payments, prevent fraud, and issue receipts/invoices.
  • Customer Service: Respond to inquiries, resolve complaints, provide technical support, and improve service quality.
  • Website Optimization: Analyze usage data to enhance website functionality, user experience, and product offerings.
  • Marketing & Communication: Send newsletters, product updates, promotions, or personalized recommendations (only with your explicit consent; you may unsubscribe at any time).
  • Legal & Compliance: Comply with legal obligations, resolve disputes, enforce our Terms of Service, and protect our rights, property, and safety.
  • Cross-Border Trade: Facilitate international shipping, customs clearance, and compliance with trade regulations for global customers.

We will NOT sell your personal information to third parties for commercial purposes.

4. Information Sharing & Disclosure


We may share your personal information only in the following circumstances:

4.1 Service Providers & Partners


We share data with trusted third parties who assist in operating our business, including:

  • Payment Processors: To handle secure transactions.
  • Shipping & Logistics Companies: To deliver orders and provide tracking.
  • Web Hosting & IT Service Providers: To maintain website security and functionality.
  • Marketing & Analytics Providers: To optimize advertising and user experience (with your consent).

    All third parties are required to protect your data and use it only for the specified services.

4.2 Legal Requirements


We may disclose your information if required by law, regulation, legal process, or government request (e.g., court order, subpoena), or to protect our legitimate business interests, prevent fraud, or ensure safety.

4.3 Business Transfers


In the event of a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of the business assets, with prior notice where required by law.

4.4 With Your Consent


We may share your information with third parties when you explicitly consent to such sharing (e.g., social media sharing).

5. Data Security


We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction:

  • Encryption: Use SSL/TLS encryption for data transmission (HTTPS) and secure storage for sensitive data.
  • Access Control: Restrict data access to authorized personnel only.
  • Security Protocols: Regular security audits, vulnerability scans, firewalls, and anti-malware systems.
  • Data Minimization: Collect only necessary information and retain it only as long as required.

Despite our efforts, no electronic transmission or storage system is 100% secure. We cannot guarantee absolute security but will take all reasonable steps to protect your data.

6. Data Retention


We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws (e.g., tax, accounting, or trade regulations):

  • Order & Transaction Data: Retained for at least 3 years after order completion (per Chinese E-Commerce Law and international standards).
  • Account Data: Retained until you close your account or request deletion.
  • Marketing Data: Retained until you opt out or request deletion.
  • Automatically Collected Data: Retained for analytics and security purposes for up to 12 months.

7. Your Rights & Choices


Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of your personal data we hold.
  • Right to Correction: Request correction of inaccurate or incomplete data.
  • Right to Deletion: Request deletion of your personal data (where legally required).
  • Right to Restriction: Request restriction of data processing under certain conditions.
  • Right to Data Portability: Request transfer of your data to another controller (where applicable).
  • Right to Withdraw Consent: Withdraw any consent you provided for data processing (without affecting legality of prior processing).
  • Right to Opt Out of Marketing: Unsubscribe from marketing emails via the "unsubscribe" link or contact us directly.

To exercise these rights, contact us at support@bclaim.us. We may verify your identity before processing requests to protect your data. We will respond to valid requests within 30 days (or as required by law).

8. Cookies & Tracking Technologies


We use cookies to improve your website experience. Cookies are small text files stored on your device. You can:

  • Accept/Decline Cookies: Adjust browser settings to accept, decline, or delete cookies.
  • Manage Preferences: Opt out of non-essential cookies via our website cookie banner.

    Note: Disabling cookies may limit some website functionality.

9. International Data Transfers


As a cross-border trading company, we may transfer your personal information to countries outside your residence (including China, North America, and Europe) for order processing, storage, and service provision中国企业境外商务投诉服务中心. We ensure such transfers comply with applicable data protection laws (e.g., GDPR adequacy decisions, standard contractual clauses) to protect your data rights.

10. Children's Privacy


Our website and products are not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.

11. Changes to This Policy


We may update this Privacy Policy periodically to reflect legal, regulatory, or business changes. The revised policy will be posted on our website with the updated effective date. We will notify you of material changes via email or prominent website notice.

12. Contact Us


If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us:

  • Email: support@bclaim.us
  • Phone: +86-185-8894-8813
  • Address: Beside Fengyan Road (Village Road), Houguo Village, Longhu Town, Chao'an District, Chaozhou City, Guangdong Province, China

By using our website or services, you consent to the collection and use of your personal information as described in this Privacy Policy.